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Intermediate Software Developer and Support Representative
Activity Sector : Information Technology
Reference : 39-0186
Job Type : Full Time - Permanent
Mobility : Yes
Income : TBD
City : Ottawa

Intermediate Software Developer and Support Representative

Key Responsibilities

  • ALFA is an Airport Revenue Management System deployed at airports across Canada and around the world. ALFA automates the generation of both aeronautical charges (e.g. landing, terminal and CUTE/CUSSK fees) and non-aeronautical charges (e.g. leases, licenses, concessions). It supports integrations with 3rd party airport systems such as AODB, FIDS and BIDS and exports to industry standard Financial Management Systems such as ACCPAC, MS Dynamics and Oracle Financial.
  • WSP currently has an exciting IT opportunity in our aviation group! You will be responsible to;
  • Maintain and modify existing applications
  • Fix defects and add features to software
  • Debug and test software implementation
  • Perform custom programming as assigned
  • Provide design documents and documentation to ensure efficient maintenance and code reuse
  • Participate in the design and implementation of databases
  • Maintain user level documentation (help file)
  • Provide 1st level technical support to end users (Clients)

Qualifications

  • Mandatory Skills:
    MS SQL Server or other enterprise relational DB experience
    Including SQL queries, database management, stored procedures, indexes
    Programming in .NET with Microsoft Visual Studio
    Excellent communication skills both oral and written
    Demonstrated ability in exceptional customer service
    Ability to clearly explain how to use software; is polite and patient with customers
  • Desirable:
    Experience with database reporting tools like Microsoft SSRS and/or Crystal Reports
    Web service and web application development
    Experience preparing user documentation with tools like RoboHelp
    Experience with Microsoft Access
    Experience with VB6 and/or VB.NET
    French and/or Spanish, spoken and/or written will be considered an asset
    Interest in and/or past aviation industry experience
WSP is committed to the principles of employment equity.
Only the candidates selected will be contacted.